How can we help you?
Browse by Category
Getting Started
Learn how Susync works and how to set up your account for success.
Buying & Renting
Everything you need to know about finding, touring, and closing deals.
Safety & Security
How we verify listings and keep your data and transactions safe.
Payments
Guides on GCash, Maya, and bank transfers within the platform.
Digital Contracts
Understanding legally binding e-signatures and contract management.
Account Settings
Managing your profile, notifications, and verification status.
Frequently Asked Questions
How long does the identity verification process take?
›
Typically, the identity verification process is completed within 24 to 48 hours after all required documents (such as government-issued IDs and selfie verification) are submitted.
Can I request a physical viewing after a virtual tour?
›
Absolutely. While 360° virtual tours provide an initial assessment, you can schedule a physical viewing directly with the owner through our built-in messaging system once you are ready for the next step.
Is the ₱8,200,000 price fixed or can I haggle?
›
Many sellers are open to reasonable offers. You can use the "Make an Offer" feature in the direct messaging portal to submit counter-offers and negotiate the final price directly with the owner.
What happens if the seller cancels the deal mid-payment?
›
Susync's integrated payment system protects your funds. If a transaction is cancelled mid-process, our escrow-like framework ensures that funds are refunded or handled according to the terms of the digital contract.
Still need help?
Our support team is available 24/7 to assist you with any issues.